Specialist - IT Support

Location: Las Vegas, NV, United States

Company

hirify.global operates a casino and hotel environment requiring enterprise IT support for business users and proprietary applications.

What you will do

• Provide first-level support through phone and remote desktop solutions.
• Troubleshoot hardware, software, network, mobile device, phone, and remote-user issues.
• Identify and escalate major incidents using approved IT processes.
• Document, track, and route incidents through the ticketing system.
• Create knowledge base articles and collaborate with desktop support, NOC, application support, project managers, and engineers.
• Assist with equipment moves and perform other assigned support duties.

Requirements

• At least 2 years of recent IT support and troubleshooting experience.
• Experience with Windows 10, Microsoft Office 365, Microsoft Edge, and Google Chrome.
• Knowledge of Outlook, Excel, Word, PowerPoint, cloud environments, Microsoft Exchange, PC hardware, operating system installation, and mobile device configuration.
• Strong customer service, communication, problem-solving, multitasking, and independent-working skills.
• Flexibility to work shifts, holidays, changing coverage schedules, and occasional extended hours in a 24x7 help desk operation.
• Ability to lift or move PCs and IT equipment up to 40 pounds and push or pull heavier carts.

Nice to have

• Technical degree or IT certifications such as A+, Network+, Security+, ITIL, or MCP.
• Knowledge of ITIL, networking, VPN troubleshooting, Active Directory, user account management, and enterprise network equipment.
• Experience supporting casino or hotel proprietary applications.

Culture & Benefits

• Work in a large enterprise IT environment with collaboration across multiple technical support teams.
• Follow established service desk policies, procedures, and internal IT controls.
• Operate in an inclusive workplace committed to equal opportunity and a diverse workforce.