Commercial Banking - Senior Client Support Specialist

Location: Chicago, IL; local candidates based in Chicago and surrounding Chicagoland areas are being considered.

Salary: $80,000–$90,000 per year, based on experience, qualifications, and location.

Company

hirify.global is a relationship-oriented bank providing commercial banking, transaction, cash management, and treasury management solutions for business clients.

What you will do

• Deliver client service and manage relationships across an assigned U.S. Specialty Deposits portfolio.
• Support client onboarding by gathering documentation, conducting interviews, and completing AML research.
• Process wires, cashier’s checks, internal transfers, account maintenance changes, and other daily client requests.
• Review transactions, obtain approvals within delegated authority, and support loan advances, overdraft decisions, and portfolio management.
• Coordinate between clients, Relationship Managers, Portfolio Managers, operations, and internal support teams.
• Identify and escalate fraud incidents, unusual transactions, and AML concerns while maintaining accurate client records.

Requirements

• Must be legally eligible to work at the specified U.S. location and hold a valid work or study permit where applicable.
• Strong client service, relationship management, active listening, and interpersonal communication skills.
• Attention to detail and critical thinking for transaction review and decision-making.
• Knowledge of commercial banking products, pricing, policies, procedures, and regulatory compliance.
• Ability to collaborate with Relationship Managers, Portfolio Managers, operations, and governance teams.
• Ability to complete attribute-based assessments or skills tests, including MS Office or simulation exercises.

Culture & Benefits

• Inclusive environment focused on trust, teamwork, accountability, and accessible candidate experiences.
• Medical, dental, vision, health savings account, life insurance, disability, and other insurance plans.
• Paid sick leave, parental leave, vacation, holidays, and 401(k).
• Competitive salary, incentive compensation eligibility, banking benefits, wellbeing support, and recognition programs.
• Paid Purpose Day for personal growth and development.

Hiring process

• Application and interview process designed to assess skills and provide an opportunity to learn about hirify.global.
• Attribute-based assessments and additional skills tests may be required.