Relationship Service Specialist II (Commercial Banking)

Location: Cincinnati, OH, United States. Workplace type: Office. Applicants must be currently authorized to work full time in the United States.

Company

hirify.global is a commercial banking organization serving businesses across deposits, lending, treasury management, and specialized financial services.

What you will do

• Serve as the primary contact for assigned commercial customers and Relationship Managers.
• Research, analyze, and resolve complex customer, service, operational, and risk issues independently.
• Oversee end-to-end onboarding for commercial deposit and loan accounts, including complex features and special handling requirements.
• Support products such as escrow services, deposit account control agreements, FBO accounts, controlled disbursement, credit sweeps, and public funds services.
• Approve multi-million-dollar transactions and manage large, sensitive, and high-risk customer relationships.
• Attend customer, deal team, and business segment meetings while monitoring relationship strategies and priorities.

Requirements

• High school diploma, GED, or equivalent required; bachelor's degree preferred.
• At least 3 years of experience in commercial banking, focused on deposits, loans, treasury management, customer service, or banking operations.
• Strong customer service, written and verbal communication, facilitation, negotiation, organizational, analytical, and critical-thinking skills.
• Ability to work independently across multiple tasks while maintaining quality and adherence to bank policies and procedures.
• Proficiency with Microsoft Office and other digital resources.
• Current full-time work authorization in the United States is required; immigration sponsorship is not available.

Culture & Benefits

• Professional, discreet, and positive customer communication is expected.
• Work takes place in an office environment, with specific arrangements determined by the hiring team.
• Collaboration with Relationship Managers, deal teams, customers, and business segments is central to the role.
• Equal opportunity and tobacco-free hiring practices apply.