Implementation Project Manager - Asset & Ticket Management

Location: Hybrid from Mandan, North Dakota, or Cedar Rapids, Iowa; minimum three days per week in the office, including Tuesday and Wednesday

Company

hirify.global develops enterprise-level and customer-facing software solutions for energy cooperatives and communication organizations across North America, with a focus on member-oriented technology, quality, and customer support.

What you will do

• Implement plant records and trouble ticketing applications within iVUE.
• Implement asset and ticket management applications, including mobile solutions, scheduling tools, and open APIs.
• Manage project timelines and communicate expectations with internal teams and customers.
• Configure applications by creating or modifying interface code and application options.
• Analyze customer data and coordinate its conversion into hirify.global software.
• Conduct implementation analysis, integration testing, troubleshooting, training, and ongoing customer support.

Requirements

• At least five years of telecom or broadband experience.
• Knowledge of broadband and/or telecommunications networks and familiarity with application programming interfaces.
• Strong knowledge of Excel and Microsoft Office products.
• Strong customer orientation, research and problem-solving skills, attention to detail, and communication abilities.
• Ability to organize and prioritize work independently and collaboratively.
• High school diploma or equivalent required.

Nice to have

• Associate or bachelor’s degree in computer science, MIS, information systems, business administration, or a related technical field.
• Experience with software implementation methodologies, quality testing, and implementation documentation.

Culture & Benefits

• Hybrid schedule begins after the initial training period.
• At least three office days per week, with the option to work all five days in the office when needed.
• Tuesday and Wednesday are required office days; the third required day is selected with the supervisor.
• Work in an AI-forward technology organization serving energy and communications cooperatives.