Senior Partner Success Manager (SaaS)

Location: United States — Remote; 25–35% travel to partner locations and IT Nation events may be required.

Company

hirify.global is a software company serving technology solution providers with a platform for business management, sales efficiency, service delivery automation, and remote technology control.

What you will do

• Establish operational plans and develop products, processes, standards, and operating plans for the Partner Success team.
• Help partners maximize value and ROI from the hirify.global platform by increasing license utilization, adoption, successful renewals, and expansion opportunities.
• Own communication with key partners and stakeholders, including hirify.global leadership and cross-functional teams.
• Define and manage success metrics aligned with customer needs, workflows, solutions, and processes.
• Resolve complex escalations proactively while maintaining positive partner relationships.
• Create scalable partner interaction playbooks and improve cross-functional communication, prioritization, visibility, efficiency, and revenue.

Requirements

• Bachelor’s degree in a related field or equivalent business experience.
• 8+ years of relevant experience.
• Ability to manage large projects and processes independently with limited supervision.
• Recognized expertise in the applicable work area, with strong technical acumen and business management skills.
• Strong knowledge of cross-functional business processes and the IT service provider market and business.
• Ability to adapt to new technologies and processes according to partner requirements and clearly explain technological and business concepts.
• Ability to resolve escalated scenarios while maintaining positive partner relationships.

Nice to have

• Master of Business Administration (MBA).
• 5+ years of experience in the SaaS industry.

Culture & Benefits

• Remote, hybrid, or onsite work depending on location.
• Travel to partner locations and internal and external events may be required for 25–35% of the time.
• Inclusive workplace focused on diverse perspectives, collaboration, discovery, and debate.
• Equal employment opportunities and reasonable accommodations are provided.