Head of Social & Community (Fintech)

Location: San Francisco, New York, Portland, or remote within the United States

Salary: $233,600–$292,000 USD for employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area; $210,000–$262,800 USD for employees elsewhere in the United States.

Company

Mercury is a fintech company building premium banking and financial technology products for founders, entrepreneurs, and businesses.

What you will do

• Set the strategy for social, community, creators, influencers, and merchandise as a cohesive brand ecosystem.
• Shape Mercury’s voice and maintain a high standard for writing, creative concepts, and customer experiences.
• Develop campaigns, creator partnerships, programs, and merchandise that drive participation, advocacy, and brand affinity.
• Partner with Brand, Creative, Growth, Product Marketing, and Support to connect community insights with company priorities.
• Own goals, budgets, measurement, and operating rhythms for the function.
• Lead, coach, and develop a multidisciplinary team of three while scaling the organization.

Requirements

• Experience leading a team and a meaningful budget across social, merchandise, creator or influencer partnerships, brand, or community disciplines.
• Exceptional creative and editorial judgment, including strong writing and the ability to give incisive feedback.
• Systems thinking and the ability to connect channels and campaigns into a broader brand strategy.
• Strong cross-functional collaboration skills with a customer- and community-centered approach.
• Curiosity about culture and the internet, with a bias toward unconventional ideas, formats, and partnerships.
• Strong people leadership, hiring, coaching, and organizational development skills.

Culture & Benefits

• Employment package includes base salary, equity through stock options or RSUs, and benefits.
• Commitment to diversity, belonging, equal employment opportunity, and reasonable recruitment accommodations.
• Remote work is available within the United States, alongside office options in selected US locations.