Senior Manager (Payments)

Location: Toronto, Canada; hybrid work with at least 3 days in the office.

Company

hirify.global is a global payments technology company facilitating transactions among consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Lead and coordinate implementation of hirify.global products and capabilities to accelerate client readiness, adoption, and time-to-value.
• Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios.
• Partner with Account Teams across Client Services, Sales, Product, Operations, and Risk on client strategy, execution priorities, and Client Success Plans.
• Drive adoption of card programs, acceptance capabilities, value-added services, and hirify.global self-service tools.
• Monitor client health and operational performance to identify risks and optimization opportunities.
• Support operational and performance reviews, providing expertise across issuing, acquiring and acceptance, tokenization, and authorization.

Requirements

• At least 8 years of relevant experience with a Bachelor’s Degree, or at least 5 years with an advanced degree, or 2 years with a PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience communicating complex technical terms and processes in business language tailored to clients.
• Experience achieving results as part of an effective team across countries and time zones.
• Experience prioritizing and multitasking effectively under deadlines.
• Experience presenting technical or business issues and solutions to audiences at multiple organizational levels, including executives, in support of strategic business plans.
• Experience with payment industry trends, threats, competitors, and regulatory environments.
• Certification or qualification in Client or Customer Success, project management, or a related area.
• Experience building client relationships, applying customer-centric thinking, planning for success, engaging clients proactively, and using critical thinking.

Nice to have

• At least 9 years of relevant experience with a Bachelor’s Degree, or at least 7 years with an advanced degree, or 3 years with a PhD.
• Experience building credibility and trust-based relationships and partnering with clients to build their business.
• Experience listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
• Experience building measurable action plans that help clients achieve business goals and realize value from products and solutions.
• Clear and effective client communication skills.
• Ability to think ahead and take action.
• Ownership of problems and creative solutions to complex challenges.

Culture & Benefits

• Hybrid work with at least three office days required; the exact expectations are confirmed by the Hiring Manager.
• Opportunity to work on payments technology serving clients across more than 200 countries and territories.
• Equal employment opportunity and consideration regardless of protected characteristics.
• Accommodations are available for candidates with disabilities during the selection process.