Supervisor, Fulfillment (Document Capture)

Location: San Antonio, Texas, USA 78218; onsite role. Working hours: 6:00 AM to 3:00 PM.

Salary: $66,400–$99,600 per year, depending on education, experience, skills, geographic location, and internal and external market factors.

Company

hirify.global provides information management and document capture solutions, using AI and digital transformation technologies to support enterprise customers.

What you will do

• Supervise a production staff of more than 40 employees and subcontractors, providing coaching, guidance, training, and performance support.
• Manage production metrics, staffing schedules, payroll submissions, daily production reports, and hardware resources.
• Oversee document preparation, scanning, quality assurance, indexing, project tracking, and export workflows.
• Create workflow policies, production instructions, and operating standards that improve productivity, consistency, and delivery quality.
• Troubleshoot scanning hardware, software, network connectivity, and escalated project issues in collaboration with IT and Professional Services consultants.
• Communicate with customers and senior management, review Statements of Work, and ensure deadlines and project requirements are met.

Requirements

• Three to five years of supervisory experience in a production environment.
• Proficiency with current Microsoft products, including strong Excel skills.
• Experience with computer and network hardware, connectivity, and high-speed document scanners.
• Familiarity with hirify.global Intelligent Capture or other document capture software.
• Proficiency in spoken, written, and read English is required.
• Strong leadership, presentation, written and verbal communication, project delivery, and independent working skills.

Culture & Benefits

• Work in a collaborative environment with IT, Professional Services, customers, and production teams.
• Support for employees from diverse backgrounds through an equal employment opportunity and inclusion program.
• Benefits package supporting physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off are included; additional compensation details are provided during the hiring process.