Customer Loyalty Representatives

Location: Remote USA; working hours are 9am–6pm MT, with 8am–5pm MT on Saturdays.

Pay: $18/hour plus targeted commission of $15,000/year. Estimated total compensation is $52,000–$56,000 annually.

Company

hirify.global and Qoria provide digital threat protection and child and student wellbeing tools for families, schools, and organizations across more than 100 countries.

What you will do

• Handle inbound cancellation calls and retain customers.
• Make outbound calls to customers with failed subscription payments.
• Provide proactive support, listen actively, address concerns, and recommend solutions.
• Explain hirify.global’s mission and advise customers on protecting their online identity.
• Identify retention and upsell opportunities across identity, privacy, and security solutions.
• Build knowledge of industry best practices and relevant digital security events.

Requirements

• Must be based in the United States for this remote role.
• 1–2 years of sales or customer retention experience, or equivalent experience.
• Consistent history of meeting or exceeding performance metrics.
• Strong communication, active listening, self-motivation, and problem-solving skills.
• Ability to work independently and contribute effectively within a team.
• Availability for the stated Mountain Time schedule, including Saturday hours.

Culture & Benefits

• Full-time work-from-home position.
• Competitive hourly pay and performance-based commission.
• Health and wellness benefits.
• Retirement savings plans and parental leave.
• One weekday and Sundays off.
• Inclusive and accessible employment environment.