Technical Operations Associate II (L1) (Healthcare)

Location: Remote, United States

Annual base salary: $44,000–$66,000

Company

hirify.global provides AI-powered operational infrastructure that helps health insurance companies modernize their operations and manage healthcare workflows.

What you will do

• Monitor incidents, service requests, scheduled batch jobs, file transfers, and real-time API availability.
• Acknowledge, classify, prioritize, validate, assign, and escalate tickets according to impact, urgency, and SLA requirements.
• Detect job failures, missing or delayed files, stuck processes, and API issues, then create complete tickets with technical and business-impact details.
• Route reprocessing and investigation issues to L2 or the appropriate resolver group and track them through closure.
• Coordinate with product teams, internal support groups, and vendors while providing requesters with timely status updates.
• Maintain monitoring trackers, closure notes, SLA-risk updates, and detailed shift handovers.

Requirements

• Bachelor's degree in any discipline; IT, Computer Science, or a healthcare-related field is preferred.
• At least 2 years of experience in an IT service desk, operations support, or similar role.
• Experience with healthcare platforms such as hirify.global, Facets, or QNXT and healthcare data formats including EDI X12.
• Hands-on experience with production monitoring tools, dashboards, application logs, and ITSM tools such as Jira or ServiceNow.
• Knowledge of ITIL practices, healthcare workflows, HIPAA compliance, and healthcare data security standards.
• Strong communication, attention to detail, and the ability to manage multiple tickets and monitoring streams simultaneously.

Culture & Benefits

• Full-time, permanent employment in a remote US work environment.
• Work across multiple time zones using computer and video technology.
• Occasional travel may be required based on company needs.
• Reasonable accommodations are available in accordance with the Americans with Disabilities Act.