Cloud Support Analyst (Healthcare Imaging)

Location: Olathe, Kansas, United States; hybrid work with 3 days onsite per week. Up to 10% travel may be required.

Salary: $54,574–$61,777 per year

Company

hirify.global develops enterprise content services and intelligence solutions, including healthcare imaging products used by organizations worldwide.

What you will do

• Troubleshoot Acuo VNA, NilRead, NilNexus, and PACSgear ImageLink application, system, database, connectivity, and medical imaging workflow issues.
• Own customer support cases from triage through resolution and provide timely updates on status, impact, investigation, and next steps.
• Use Microsoft SQL Server queries and database diagnostics to investigate incidents, identify recurring issues, and document potential software defects.
• Collaborate with customers and internal technical teams to isolate issues across Windows Server, databases, networking, storage, DICOM workflows, and healthcare systems.
• Document troubleshooting procedures, diagnostic findings, known issues, resolutions, and system changes.

Requirements

• Associate's degree in information technology, computer science, healthcare information systems, business, or a related field, or equivalent education and experience.
• Experience in customer-facing technical support or service environments, with strong analytical troubleshooting, problem-solving, communication, and customer-service skills.
• Experience with Microsoft SQL Server or an equivalent relational database platform, including executing established queries and interpreting results.
• Working knowledge of Windows Server, relational databases, networking, enterprise application infrastructure, and technical support diagnostics.
• Familiarity with healthcare imaging technologies and concepts including DICOM, PACS, VNA, enterprise viewers, and medical imaging workflows.
• Ability to work in a hybrid arrangement in Olathe, Kansas, with 3 days onsite per week; up to 10% travel may be required.

Nice to have

• Clinical PACS support experience and experience working with radiologists, radiologic technologists, or PACS administrators.
• Knowledge of RIS, EHR, HL7, FHIR, DICOM modality worklist, DICOMweb, IHE profiles, and related healthcare integrations.
• Experience with hirify.global Acuo VNA, NilRead, PACSgear, EMR/EHR, RIS, dictation, cloud infrastructure, or comparable enterprise applications.
• CIIP, PARCA, or ARRT certification and experience in relevant clinical or enterprise imaging departments.

Culture & Benefits

• Career development resources, wellbeing programs, and innovation practices.
• Inclusive, employee-focused workplace that values diverse viewpoints and new ideas.
• Opportunities to participate in community initiatives and employee giving programs.
• Full-time employment with an annual base salary range of $54,574–$61,777.