Customer Support Representative (SaaS)

Location: Cebu, Philippines; hybrid work arrangement

Company

hirify.global provides cloud-based software and services for purpose-driven organizations, including solutions for fundraising, learning, events, careers, volunteering, accounting, and association management.

What you will do

• Respond to customer service inquiries through the product ticket system.
• Identify and replicate errors and defects through phone, email, and other communication channels.
• Collaborate with support colleagues to investigate issues and provide resolutions.
• Collect customer feedback and communicate recurring needs to support management.
• Identify recurring service requests and recommend knowledge-base articles or other solutions to reduce ticket volume.
• Train new and existing customers on product usage and available knowledge-base resources.

Requirements

• High school diploma or equivalent; a bachelor's degree is preferred.
• 1–2 years of customer service experience is preferred.
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication, telephone etiquette, organization, prioritization, and time-management skills.
• Attention to detail, ability to handle multiple tasks, and willingness to learn new technologies.
• Eligibility to work in the Philippines without sponsorship is required.

Culture & Benefits

• Hybrid work arrangement with a focus on work-life balance.
• Medical, dental, and optical benefits, including dependent coverage.
• Flexible planned paid time off and sick leave.
• Company-paid life insurance and hazard pay.
• Inclusive, welcoming, purpose-driven culture with community involvement.