Customer Support Associate (Travel)

Location: Hybrid work setup with onsite work 2–3 times per week in BGC, Taguig, Metro Manila, Philippines

Company

hirify.global provides travel technology solutions and customer care support for travel industry customers.

What you will do

• Provide first-level support for hirify.global solutions through phone, portal, email, and other incoming channels.
• Handle functional customer queries and respond within prescribed service-level agreements.
• Investigate and troubleshoot basic and complex issues, escalating queries when required.
• Follow up with other departments or suppliers until resolution and provide customers with regular updates.
• Log detailed query records in OneviewCX.
• Attend classroom and online training as required.

Requirements

• Bachelor’s degree in Tourism or equivalent work experience.
• Experience in a call center or help desk environment handling travel accounts.
• Experience with hirify.global GDS, help desk functionality, hirify.global products, and solutions.
• Strong written and verbal communication and customer service skills.
• Ability to learn new products, support customers with different levels of technical knowledge, and work effectively in a team.
• Availability for rotating shifts, including nights, weekends, and public holidays, to support 24/7 operations.

Culture & Benefits

• Hybrid work arrangement with onsite attendance in BGC, Taguig 2–3 times per week.
• Work in a global organization with a focus on flexibility and responsiveness.
• Inclusive workplace committed to diversity, belonging, fair treatment, and an accessible recruitment process.