Product Support Agent I (RealPage Software)

Location: Manila, Pasig, Philippines

Company

hirify.global provides software products for the property management and real estate industry.

What you will do

• Support customers through phone, chat, and email interactions.
• Diagnose software and integrated-product issues and isolate root causes.
• Document customer interactions, issues, and solutions in the ticket management system and CRM.
• Provide basic product training, walkthroughs, and clear resolution expectations.
• Resolve cases during the first interaction when possible or assign them to Tier 2 support.
• Build product knowledge and complete skills certification in assigned hirify.global products.

Requirements

• At least 2 years of customer service experience.
• Strong technical troubleshooting skills with PCs and internet-based computing.
• Strong verbal, written, and interpersonal communication skills.
• Experience with Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel.
• Availability to work an assigned shift and a flexible schedule; occasional overtime may be required.
• Minimum typing speed of 30 words per minute.

Nice to have

• Previous call center experience.
• Hardware troubleshooting and networking knowledge, including routers and networks.
• Experience in housing, property management, or real estate.
• Fluency in Spanish.

Culture & Benefits

• Customer-centric support measured through satisfaction and efficiency metrics.
• Opportunities to develop product expertise through skills certification.
• Flexible scheduling based on business needs.