Senior Product Manager for Post-Purchase & Retention (E-commerce)

Location: hirify.global HQ Berlin, Germany; hybrid work

Company

hirify.global is an e-commerce company offering a broad product range through its online shop and retail touchpoints.

What you will do

• Map the complete post-purchase customer journey across the shop, returns portal, carriers, customer service, review tools, and CRM flows.
• Define and drive the roadmap and strategy for post-purchase experiences and retention initiatives.
• Optimize reordering journeys, repeat purchases, customer lifetime value, and purchase frequency.
• Shape loyalty and rewards programs that increase engagement and repeat orders.
• Create consistent customer experiences across the website, mobile app, and retail touchpoints.
• Use customer insights, product analytics, and A/B testing to validate hypotheses and improve retention.

Requirements

• 5+ years of experience in digital Product Management, ideally in e-commerce, consumer apps, or fast-paced digital businesses.
• Proven experience building or improving features for retention, loyalty, subscriptions, or repeat purchases.
• Strong analytical skills and hands-on experience with product analytics, customer data, and A/B testing.
• Technical understanding of digital product development, customer journeys, and web and mobile ecosystems.
• Strong commercial judgment and experience evaluating customer impact, revenue potential, and profitability.
• Fluent English, written and spoken, with strong stakeholder management and communication skills.

Culture & Benefits

• Flexible working hours and hybrid work, with 20 days of workation.
• 28 days of vacation initially, increasing to a maximum of 30 days based on tenure.
• Structured onboarding, a development budget, a MacBook, and a fully equipped office setup.
• Free office snacks and barista coffee, a 20% online-shop discount, partner perks, and a funded BVG ticket.
• Fitness membership subsidy, company pension scheme, regular team events, and company parties.
• A culture focused on ownership, speed, building practical solutions, impact, adaptability, and collaboration.

Hiring process

• Submit a CV and a few introductory sentences about your background, motivation, and interest in hirify.global.