Support Consultant, Tier 2 - Spanish (Lab)

Location: Kyiv, Ukraine — hybrid

Company

hirify.global develops 3D scanners and software solutions for dental and hearing professionals, serving customers in more than 130 countries.

What you will do

• Provide technical support for hirify.global 3D scanners and software through online sessions, phone, and email.
• Support reselling partners and end-users and participate in occasional on-site events.
• Gather relevant customer information and manage support cases according to company procedures.
• Record cases in the CRM and escalate customer feedback to other departments when needed.

Requirements

• Customer-oriented approach with strong communication and listening skills.
• Strong verbal and written Spanish at B2 level or higher.
• Upper-Intermediate English or higher for internal communication.
• Problem-solving, logical thinking, analytical, multitasking, and empathetic skills.
• Results-driven, stress-resistant mindset and motivation for continuous learning.

Culture & Benefits

• Professional, friendly, and supportive multicultural environment.
• Professional growth and development opportunities.
• Healthy work-life balance.
• 24 working days of annual vacation, medical insurance, paid sick leave, and child sick leave.
• Maternity and paternity leave, office breakfasts and lunches, and free employee parking.
• Comfortable office in UNIT.City and occasional business trips to Western Europe.