Graduate Academic Advisor I

Location: College Station, Texas, United States; the role includes travel to recruiting events and support for in-person student events.

Company

Texas A&M University is a public university whose Bush School of Government and Public Service prepares students for principled leadership and public service.

What you will do

• Advise graduate certificate students on academic goals, deadlines, registration, course planning, financial aid, student services, and career or educational objectives.
• Review certificate program plans, support re-admission applications, and maintain accurate student progress records in Salesforce.
• Guide prospective students through the application process, respond to inquiries, conduct outreach calls, and maintain prospect contact records.
• Support virtual information sessions, residency weeks, graduation receptions, certificate ceremonies, and other graduate student events.
• Assist faculty and staff with university processes and policies for graduate programs.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• No prior professional experience is required.
• Strong organizational, record-keeping, communication, interpersonal, critical-thinking, and multitasking skills.
• Ability to coordinate activities, work cooperatively, handle confidential information, and use standard office software and technology.
• Ability to work in College Station, Texas, and travel to recruiting events is required.

Nice to have

• Two or more years of customer service experience.
• Experience recruiting graduate, non-degree-seeking, or distance education students.
• Sales or recruiting experience at conferences, graduate school fairs, career fairs, or similar events.
• Experience with Salesforce CRM, spreadsheets, word processing, Banner 9, and Howdy.
• Valid Class C vehicle operator’s license.

Culture & Benefits

• Medical, prescription drug, dental, vision, life, AD&D, flexible spending, and long-term disability insurance.
• Paid holidays, monthly sick leave, and paid vacation.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs, wellness support, LinkedIn Learning, professional development funding, educational release time, and tuition assistance.
• Employment is contingent on credential verification and a criminal history investigation.