New Patient Coordinator (Healthcare)

Location: Boston, MA, US; remote and hybrid work options are stated, with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global conducts cancer research, provides patient care, educates physicians and researchers, and supports public health programs.

What you will do

• Coordinate new patient scheduling, appointment changes, rescheduling, and multi-provider visits.
• Provide administrative support for patient care and handle incoming calls, emails, and referral inputs.
• Complete patient intake, collect clinical information, answer general questions, and route or escalate requests appropriately.
• Recognize emergencies and respond according to standard operating procedures and critical-thinking guidelines.
• Coordinate medical records, tissue receipt, appointment packets, insurance referrals, materials requests, and electronic medical record portal enrollment.
• Collaborate with physicians, physician assistants, nurses, nurse practitioners, care providers, and the New Patient Coordinator team.

Requirements

• Up to 1 year of healthcare and/or customer service experience; a bachelor's degree in health administration or a related field is strongly preferred.
• Excellent communication, organizational, customer service, and telephone etiquette skills.
• Strong attention to detail and the ability to multitask and solve problems in real time.
• Ability to learn and implement new concepts and process changes quickly.
• PC proficiency and the ability to work effectively as part of a team.
• Ability to work in the Boston, US setting, including 2–3 onsite days per week for the hybrid arrangement.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work connected to cancer research, clinical care, education, and public health.
• Service levels, key performance indicators, standard operating procedures, and compliance requirements guide the role.
• Equal opportunity employment and consideration for qualified applicants.