Senior Service Experience Consultant (Stablecoin)

Location: London, United Kingdom; at least 3 days per week in the London office are required

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Lead operational readiness and client enablement for Stablecoin solutions, using pilot and implementation learnings to shape scalable operating models.
• Work with Product, Technology, Operations, Implementation, Client Services, Risk, Compliance, and regional teams to define service and implementation requirements.
• Map current-state and future-state workflows, including roles, handoffs, controls, dependencies, decisions, and escalation routes.
• Develop operational documentation such as standard operating procedures, runbooks, playbooks, implementation guides, decision trees, training materials, and readiness artifacts.
• Facilitate workshops, resolve process gaps, influence stakeholders, and establish ownership and implementation approaches.
• Monitor pilots, launches, and client activations while managing operational issues, communications, KPIs, and continuous improvement.

Requirements

• Extensive experience in service operations, client implementation, operational readiness, product management, client services, or process improvement.
• Experience designing and improving end-to-end operational processes in complex or evolving environments.
• Experience working across global, cross-functional teams and influencing stakeholders without direct authority.
• Excellent English communication skills, with the ability to explain complex operational or technical topics clearly.
• Relevant experience in payments, fintech, banking, treasury, digital assets, Stablecoin solutions, or emerging payment capabilities.
• Working knowledge of APIs, digital payments, or web-based services, alongside strong planning and organizational skills.

Nice to have

• Experience with client onboarding, implementation, commercialization, product launches, or pilots.

Culture & Benefits

• Work in an evolving environment focused on practical solutions and scalable ways of working.
• Collaborate with global teams across product, technology, operations, implementation, client services, risk, and compliance.
• Employment is full time with a hybrid London office arrangement.