Senior Director, eCommerce and Customer Fulfillment Technologies (Automotive)

Location: Remote CA; applicants must be authorized to work permanently in the United States

Annual base pay: $222,431–$370,719 USD

Company

hirify.global is building safe, customizable, affordable vehicles in the USA, with a focus on reindustrialization and customer personalization.

What you will do

• Own the slate.auto buying experience, including product content, merchandising, pricing, availability, delivery messaging, payments, checkout, and site performance.
• Lead the vehicle purchase funnel from first visit through configuration, payment estimates, and preorder, improving conversion and reducing drop-off.
• Set the product roadmap for the storefront, Marketplace, configurator, cart, checkout, owner account, and fitment experience.
• Build customer engagement and lifecycle programs that support repeat purchases, new product drops, wrap changes, and SUV Kit conversions.
• Develop customer service, partner service, warranty, returns, reverse logistics, scheduling, and order-support products.
• Lead product management and analytics teams while developing GenAI tools for finance, legal, HR, commercial, and other corporate functions.

Requirements

• 12+ years of GM experience with deep experience in eCommerce, digital product, or consumer retail, including leadership of a consumer eCommerce site.
• Demonstrated ownership of top-of-funnel conversion from first visit through lead capture, reservation, or order.
• Product management leadership across customer-facing and internal products, including service, warranty, returns, order, or finance systems.
• Experience with lifecycle, CRM, or loyalty programs that increased repeat purchase.
• Strong quantitative skills, including SQL, funnel and cohort analysis, experiment design, LTV, and demand modeling.
• Permanent authorization to work in the United States is required; visa sponsorship is not available.

Nice to have

• Direct-to-consumer vehicle sales, online vehicle retail, or preorder experience.
• Automotive, aftermarket, powersports, or outdoor and recreation experience.
• Experience with product configurators, fitment data, installation networks, service networks, warranty, returns, or dealer systems.
• MBA or another advanced degree.

Culture & Benefits

• Startup environment focused on ingenuity, resourcefulness, innovation, and continuous improvement.
• Values include safety, customer focus, teamwork, respectful collaboration, and positive legacy.
• Medical, dental, vision, life, and disability insurance.
• Vacation and 401(k) benefits.
• Potential equity participation and discretionary annual incentive program.