Senior Technical Architect

Location: London

Company

hirify.global provides a SaaS customer engagement platform for personalized cross-channel messaging, journey orchestration, AI-powered decisioning, and optimization.

What you will do

• Own customer implementation engagements from onboarding through go-live.
• Design and implement SDK and API integrations while managing project scope, timelines, and stakeholder alignment.
• Engage customer product and engineering teams to translate business and technical goals into actionable plans.
• Identify and resolve project risks and technical blockers to keep engagements on track.
• Coordinate with Account Executives, Customer Success Managers, Delivery Managers, agencies, and third parties.
• Drive adoption, define KPIs and success metrics, document integrations, and deliver customer-specific enablement and workshops.

Requirements

• 2–5 years of experience in a customer-facing role such as implementations, technical consulting, or customer success.
• Strong project management skills combined with hands-on technical depth in APIs, SDKs, or related integration work.
• Experience or demonstrated interest in SaaS, mobile, APIs, marketing automation, analytics, or programming such as HTML.
• Bachelor’s degree or equivalent relevant experience.
• Strong analytical, problem-solving, organizational, communication, and stakeholder management skills.
• Comfort building with AI tools to improve workstream efficiency.

Culture & Benefits

• Hybrid ways of working and a curated in-office experience focused on community and collaboration.
• Competitive compensation that may include equity, retirement plans, and an employee stock purchase plan.
• Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
• Fertility benefits and equal paid parental leave.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a collaborative culture.

Hiring process

• AI-assisted tools may be used to review application materials, schedule and record interviews, and summarize interview notes.
• Recruiting teams remain responsible for hiring decisions, with options to request manual review or opt out of AI-assisted application review depending on location.