Production Support Developer (Fintech)

Location: Chiasso, Switzerland; other location: Zurich, Switzerland

Company

hirify.global provides an end-to-end wealth management platform that integrates technology with business and investment operations for financial institutions.

What you will do

• Support live onboarding and CRM platforms, maintaining application availability, efficiency, and agreed service levels.
• Investigate production errors, analyze log entries, identify root causes, and manage issues through resolution and closure.
• Research and fix defects by developing code, scripts, and database schemas for complex technical problems.
• Investigate issues across relational databases, web servers, and application servers, including performance problems.
• Support testing and release processes for production fixes and collaborate with Production Analysts and Testers.
• Automate manual production-support processes and contribute to continuous service improvement.

Requirements

• At least 2 years of production support experience.
• Ability to read and debug code and understand log entries.
• Experience with C++ and Java; Spring experience is preferred.
• Experience with relational databases; Oracle experience is preferred.
• Basic knowledge of core banking processes and tools is preferred.
• Excellent written and verbal English, strong communication and presentation skills, logical thinking, and reverse-engineering ability.

Nice to have

• Experience with Borland and Visual Studio MSVC C++.
• Experience designing and analyzing process automation.
• Support experience in banks or financial vendors across multiple technologies and platforms.
• Knowledge of ITIL.
• Fluent German and/or Italian.

Culture & Benefits

• Work with highly skilled support developers on complex production issues.
• Exposure to a global wealth management platform used by leading financial institutions.
• Performance is assessed through issue-management KPIs, availability, performance, reliability, and failure-event testing.
• Continuous learning is expected due to the breadth of technologies and processes involved.