Forward Deployed Engineer (AI)

Location: Remote within Germany, Austria or Switzerland (DACH)

Company

hirify.global is a Swiss startup building AI voice agents that make and answer business phone calls and support real-time conversations over the phone and web.

What you will do

• Build voice agents and customer conversation flows from initial workshops through go-live.
• Connect the platform to CRMs, ticketing systems, calendars, internal APIs and phone setups.
• Write integration code and small services in Python or TypeScript.
• Debug live calls by analyzing logs and traces, resolving issues or preparing clear reports for the core team.
• Turn customer and deployment insights into product improvements with engineering.
• Support pre-sales with technical answers when deals require engineering input.

Requirements

• Mid-level engineering experience or several years in solution engineering, integrations or technical customer work.
• Strong Python or TypeScript skills, including REST APIs, webhooks and authentication.
• Ability to read logs and traces and debug systems that were not personally developed.
• Basic understanding of telephony or real-time media, or the ability to learn it quickly.
• Business-fluent German at C1 level is essential for customer communication.
• Good English is required as the internal working language.

Nice to have

• Experience with LLMs, prompt design or conversational AI.
• Knowledge of SIP, PBX or contact-centre systems.
• Experience with Docker, cloud platforms, HubSpot or Salesforce.

Culture & Benefits

• Fully remote work or the option to work from a co-working space.
• Company laptop and phone provided.
• Small, agile and collaborative working environment.
• Opportunities to work across product, engineering and customer-facing areas.
• Potential growth into solution architecture or product roles.