Head of Product Success (AI/Healthtech)

Location: Office-based in Austin, United States, or Barcelona, Spain. The role leads teams across European and US time zones.

Company

hirify.global is a healthtech company using AI to accelerate drug development and improve patient access to treatments.

What you will do

• Lead and scale a 30-person Product Success organization across the Austin and Barcelona offices.
• Define the global Product Success strategy, operating model, organizational structure, service segmentation, and hiring plans.
• Build frameworks for onboarding, implementation, product adoption, account health, retention, risk management, and expansion readiness.
• Develop Voice of the Customer processes and translate customer feedback, usage patterns, and recurring challenges into product priorities.
• Serve as the senior escalation point for complex strategic accounts and build relationships with executive stakeholders.
• Partner with Product, Engineering, Commercial, and company leadership on customer outcomes, product development, capacity planning, and operational scalability.

Requirements

• 10+ years of experience in Product Success, Customer Success, Technical Account Management, Implementation, Professional Services, Solutions Consulting, or a similar customer-facing technology function.
• Significant experience leading large organizations, ideally 20–30+ employees across multiple locations or regions, including managers and individual contributors.
• Background in enterprise SaaS, PaaS, cloud infrastructure, IoT, AI/ML, data platforms, analytics, developer platforms, or other complex B2B technology environments.
• Experience managing large enterprise customers, understanding technical platforms and integrations, and improving adoption, utilization, retention, and customer value.
• Strong strategic, analytical, operational, communication, and executive leadership skills, including experience establishing KPIs, processes, operating rhythms, and scalable systems.
• Exceptional English communication skills and availability to lead collaboration across European and US time zones.

Nice to have

• Experience in pharmaceutical, biotech, CRO, healthtech, or clinical technology organizations.
• Familiarity with clinical development, clinical trial technology, or highly regulated industries.
• Experience scaling Customer Success or Product Success during significant company growth.
• Experience with AI, data-intensive, or highly configurable enterprise platforms.

Culture & Benefits

• High-ownership startup environment with rapidly developing processes and structures.
• Customer-focused culture centered on curiosity, urgency, accountability, and high-quality execution.
• Cross-office collaboration between Barcelona and Austin.
• Opportunity to shape a global Product Success function and influence product and company strategy.