VIP Support Manager (iGaming)

Location: Fully remote; listed locations include Cyprus, Kazakhstan, Uzbekistan, Azerbaijan, and Georgia. Schedule: UTC+2, either 5/2 with a 10:00–12:00 start and 19:00–21:00 finish, or 2/2 from 10:00 to 22:00.

Company

hirify.global is a global crypto sportsbook and casino company operating in the betting and gaming industry, with more than 4,000 professionals across over 15 countries.

What you will do

• Communicate with VIP and pre-VIP clients through messengers, live chats, email, and phone.
• Analyze client accounts and create personalized activation and reactivation plans.
• Monitor portfolio activity and grow deposits, turnover, and average check.
• Handle significant wins and losses, failed deposits and withdrawals, complaints, and demanding client situations.
• Track portfolio and individual performance using analytics and collaborate with internal teams.
• Escalate product issues through tickets and follow up on their resolution.

Requirements

• Russian plus fluent English or fluent Korean, with confident verbal and written communication.
• Hands-on iGaming experience in retention, reactivation, or VIP account management.
• Experience proactively managing VIP players and increasing portfolio activity.
• Understanding of product metrics and confidence working with analytics, CRM, and internal tools.
• Strong problem-solving and communication skills for conflicts, significant losses, and demanding clients.
• Typing speed of at least 200 characters per minute and the ability to handle 5–10 chats simultaneously.

Culture & Benefits

• Fully remote, full-time work.
• Vacation and sick leave allowance.
• Flexible benefits budget available from the first day.
• Training balance for professional development and upskilling.
• Team-building activities, events, and a family-focused Generation Program.