1 день назад
Quality Standards & Digital Lead - Quality Customer Services & Cross Programmes
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Quality Standards & Digital Lead - Quality Customer Services & Cross Programmes (Aerospace Quality and Digital): Deploying quality standards and problem-solving methodologies across Customer Services while managing Skywise quality dashboards and digital initiatives with an accent on quality transformation, process integration, and cross-programme collaboration. Focus on coaching teams in PPS, FMEA, APQP, and risk management, improving quality performance, and acting as the Skywise and Gemini focal point.
Location: Lisbon, Portugal; other location: Coimbra. Hybrid working model combining onsite and offsite work.
Company
is an aerospace company developing aircraft, space systems, and related services.
What you will do
- Define the strategy and tactical plan for quality standards deployment across Customer Services.
- Lead the integration and customization of quality standards, including Practical Problem Solving, 5 Why's, APQP, FMEA, and risk management.
- Act as the Customer Services Problem Solving subject matter expert and deploy the relevant Operating System practices.
- Coach Customer Services teams, drive quality mindset change, and connect with central quality functions, programmes, and Process Quality Managers.
- Manage the Skywise project folder and maintain quality dashboards covering audits, findings, SARI, PPS, and technical requests.
- Act as Gemini Ambassador and Skywise focal point for Quality Customer Services and Cross Programmes.
Requirements
- Diploma or master's degree in aerospace engineering, quality management, or a comparable field.
- Professional experience in quality management and/or Customer Services.
- Knowledge of quality methods such as Practical Problem Solving, Pareto, Five-Why, Ishikawa, FMEA, APQP, quality gates, and benchmarking.
- Analytical, systemic, strategic, organizational, communication, stakeholder management, and influencing skills.
- Knowledge of Lean Manufacturing, change management, and project management for cross-functional and transnational projects.
- Business-fluent English required; French is desirable. Experience with Google Suite and AI is expected.
Culture & Benefits
- Career opportunities across European core countries and other regions.
- Hybrid working arrangements with onsite and offsite flexibility.
- Modern office at Parque das Nações with convenient public transportation access.
- Structured onboarding experience and an inclusive, diverse working environment.
- Permanent employment with Portugal SA.
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