Global Process Lead (f/m/d) – Service (SAP CS)

Location: Germany (Erlangen, Mülheim an der Ruhr, Duisburg, Görlitz, Leipzig, and Nuremberg), Romania, or Czechia. Flexible remote work is available.

Company

hirify.global develops energy technologies and supports the transition to reliable, sustainable, and decarbonized energy systems worldwide.

What you will do

• Own the end-to-end global Service process, including Long Term Service, Field and On-Site Service, Digital and Remote Services, Installed Base and Warranty, and Service-to-Cash.
• Define and maintain global Service standards, process templates, and KPIs across business units, countries, Salesforce, and target ERP systems.
• Assess current-state processes and develop future-state standards for ERP consolidation and process harmonization.
• Govern template extensions and local deviations while balancing global consistency with legitimate local requirements.
• Lead the business workstream through process design, approval, testing, go-live preparation, and hypercare.
• Develop and lead the global Service Key User community to support adoption and continuous improvement.

Requirements

• Degree in Business, Engineering, Information Systems, or a related field, or equivalent professional experience.
• Long-term experience in service process management and ERP-enabled transformation in manufacturing, engineering, or similar industries.
• Deep expertise in SAP Customer Service integrated with Sales, Logistics, and Finance processes.
• Experience harmonizing processes across multiple systems, countries, or business units in large-scale SAP S/4HANA or comparable transformation programs.
• Experience with global template governance, fit-to-standard methods, change control, and local deviations.
• Fluent English and strong stakeholder management, communication, collaboration, and influencing skills.

Nice to have

• Experience with SAP S/4HANA Service, Field Service Management, Salesforce, and end-to-end Service-to-Cash environments.

Culture & Benefits

• Flexible working and remote-work opportunities.
• Market-aligned remuneration and an employer-financed company pension scheme.
• Opportunity to become a hirify.global shareholder.
• Professional and personal development programs with learning materials.
• Flexible working-time models, childcare support at many locations, trial part-time work, and sabbatical options.