Head of Risk Operations (Fintech)

Location: Based in either London, United Kingdom or Singapore

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments, financial operations, and embedded financial products.

What you will do

• Own the vision, strategy, and execution of Risk Operations across acquiring, issuing, and credit risk.
• Build, lead, and develop a globally distributed team with 24/7 coverage.
• Define team location and resourcing strategies while balancing customer experience and cost efficiency.
• Create scalable operating rhythms, OKRs, performance management, procedures, playbooks, and control frameworks.
• Balance risk, customer experience, and commercial impact through timely, high-quality decisions and communications.
• Lead AI transformation and partner with Risk Product, Engineering, 2LOD, and Commercial teams.

Requirements

• Based in London or Singapore.
• Senior leadership experience in large-scale, multi-jurisdiction operations within regulated financial services, payments, or fintech.
• Experience scaling Risk Operations across at least two of Payments, Issuing, and Credit in multiple geographies.
• Background in Fraud Operations and account takeover risk control.
• Strong commercial, analytical, and cross-functional decision-making skills.
• Experience delivering automation or AI-led transformation and using SQL, DBX, and business intelligence tools.

Nice to have

• Cross-border payments and multi-entity, multi-licence environments.
• Experience across Payments, Issuing, and Credit Risk.
• Experience with highly technical, API-first products.
• Exposure to IPO readiness or public-company control environments.
• Top-tier consulting or operator-investor background.

Culture & Benefits

• Work with a globally distributed Risk Operations team across multiple product domains.
• Focus on operational excellence and exceptional end-to-end customer experience.
• Operate in a rapidly growing, regulated financial-services environment.
• Collaborate across Risk, Product, Engineering, and Commercial functions.