Field Service Coordinator II

Location: Belgrade, Serbia; 2nd and 3rd shifts

Company

hirify.global provides a unified commerce platform, payment capabilities, and services for retailers and restaurants in more than 35 countries.

What you will do

• Review service requests and determine the required actions.
• Assign tasks to Customer Engineers based on skills, schedules, urgency, and availability.
• Prioritize customer needs, balance workloads, and coordinate locations and schedules.
• Check parts availability, source parts from different locations, and track estimated arrival times.
• Communicate with service teams across the United States by phone, email, and chat.
• Document updates, support escalations and older requests, and contribute ideas for process improvement.

Requirements

• Belgrade, Serbia work location with 2nd and 3rd shift availability.
• No prior experience is required; the role is suitable for a first job.
• Curiosity, motivation, willingness to learn, and reliable communication skills.
• Ability to manage priorities, schedules, tasks, and service requests in a high-volume environment.
• Ability to collaborate with international teams and use corporate systems and internal tools.

Culture & Benefits

• Full structured training from the beginning.
• One-to-one mentorship and ongoing guidance.
• Supportive team environment with learning at an individual pace.
• Clear career paths toward senior, leadership, and specialized roles.
• Training and development sessions covering logistics, service operations, SLA optimization, and continuous improvement.