Technical Support Engineer (Kubernetes)

Location: Hybrid in Tel Aviv-Yafo, Israel

Company

hirify.global provides an agentic identity platform for securing authorization across applications, APIs, data, and AI workflows.

What you will do

• Take ownership of customer support issues and prioritize cases by urgency and impact.
• Research, diagnose, troubleshoot, and resolve system issues.
• Reproduce technical issues and document findings and reproduction steps.
• Coordinate case resolution with Sales, Professional Services, Product, and engineering teams.
• Escalate critical or unresolved issues according to standard procedures.

Requirements

• 2–5 years of experience in Technical Support, Tier 2 Support, Technical Services, or a similar customer-facing technical role.
• At least 2 years of hands-on experience with Kubernetes, Docker, or containerized environments.
• Strong troubleshooting, analytical, ownership, and customer communication skills.
• Good understanding of REST APIs, HTTP, JSON, web applications, networking, DNS, ports, certificates, proxies, and load balancers.
• Hands-on experience with Linux systems, application logs, relational databases, and SQL.
• Strong written and verbal English communication skills; hybrid work in Israel.

Nice to have

• Experience with AWS, Azure, or GCP.
• Familiarity with OAuth 2.0, OIDC, JWT, SAML, IAM, or access management technologies.

Culture & Benefits

• Team-oriented, fast-paced environment focused on professional growth and ownership.
• Opportunity to work with enterprise customers and cross-functional technical teams.
• Office located in Tel Aviv's business district near a train station.