IT Helpdesk Technician

Location: Israel

Company

hirify.global develops accelerated compute solutions and software-defined hardware architecture for high-performance computing and advanced research.

What you will do

• Provide first-line technical support through the ticketing system, email, phone, in-person assistance, and remote access.
• Diagnose and resolve issues involving computer systems, hardware, software, operating systems, and network connectivity.
• Configure, deliver, maintain, and troubleshoot IT equipment and applications.
• Manage support tickets within SLA timeframes, document resolutions, and escalate complex issues with complete details.
• Support employee onboarding through technical guidance and training, and maintain knowledge-base and training documentation.
• Manage IT assets, inventory, procurement requests, equipment lifecycle tracking, stock levels, audits, and secure disposal or recycling.

Requirements

• 3+ years of experience as a help desk technician or in a similar technical support role within an organization of 150+ employees.
• Strong knowledge of macOS, Windows, and Linux.
• Understanding of computer systems, networks, hardware, and software applications.
• Experience diagnosing and resolving technical issues, managing IT inventory, supporting procurement, and working with vendors and suppliers.
• Strong problem-solving, analytical, organizational, communication, and customer-service skills.
• Proficiency in English, written and verbal.

Culture & Benefits

• Opportunity to work with a growing IT team.
• Professional development and training opportunities.
• Exposure to diverse technologies and learning experiences.
• Collaborative and supportive work environment.