Technical Account Manager (Payments)

Location: Singapore; fully remote and globally distributed

Company

hirify.global provides unified infrastructure for global payments, helping finance and payments teams improve visibility, control, performance, and revenue through a single platform.

What you will do

• Monitor merchant integrations and payment performance, including authorisation rates, network tokenisation coverage, and routing configuration, and proactively identify risks.
• Recommend and drive routing, network tokenisation, and configuration changes while making the economic case based on authorisation rates and cost.
• Investigate complex integration issues using logs, traces, API behaviour, and basic scripts or SQL, escalating to Engineering when necessary.
• Own technical escalations and incidents for key merchants, coordinate with Support, provide root-cause analyses, explain impacts, and recommend preventive actions.
• Lead technical deep-dives, solution design sessions, new PSP connector and payment method rollouts, and feedback cycles with Product and Engineering.
• Run recurring technical integration reviews and translate card-scheme or regional regulatory changes into concrete technical plans.

Requirements

• Deep, hands-on technical ability, including reading API logs and traces, debugging integrations directly, and writing basic scripts or SQL.
• Experience in a technical, merchant- or customer-facing role such as Technical Account Manager, Solutions Engineer, Support Engineer, technically focused Customer Success Manager, or Implementation Specialist.
• Experience in payments, fintech, or e-commerce.
• Strong understanding of APIs, webhooks, and SDKs, with the ability to explain technical flows to engineers and non-technical stakeholders.
• Proactive working style with the ability to identify and surface risks before being asked.
• Confidence presenting technical material to senior technical stakeholders, including VP Engineering and Heads of Payments at enterprise merchants.
• Ability to own ambiguity and coordinate across Engineering, Product, and Support without heavy oversight.
• Direct experience with payments infrastructure, including network tokenisation, PSP connectors or routing, or card-scheme mechanics.
• Experience supporting design partners and beta or early-access product rollouts across key merchants.

Nice to have

• No additional optional qualifications are specified.

Culture & Benefits

• Fully remote, globally distributed work with remote-working practices, workations, an annual company retreat, and access to co-working spaces across major cities.
• Flexible holiday with a minimum of 25 days to be taken.
• Competitive share options and a broad set of additional location-dependent benefits.
• Private medical insurance, generous learning budget, and equipment for the role.
• £500 contribution toward home-office setup.
• Supportive onboarding and a collaborative environment focused on high-quality product delivery.

Hiring process

• Initial introduction call with a Talent Partner.
• Interview with the Hiring Manager, followed by a role-contextualised Challenge Stage.
• Final values-alignment interview.