Service Management Expert

Location: Katowice, Poland (Zabrska 19); other location: Warszawa, Poland (Pańska 97)

Salary: 13,000–17,000 PLN per month for the Expert position; 9,600–15,000 PLN for the Senior Specialist position.

Company

hirify.global Poland supports services delivered through an intragroup sourcing model and works with Global Service Owners and key stakeholders.

What you will do

• Create and maintain the service catalogue in a central repository.
• Set up the central repository and initiate workflows with Service Recipients.
• Coordinate and monitor onboarding and service lifecycle processes.
• Prepare Service Level and Service Volume reporting.
• Prepare and communicate Service Review meetings.
• Coordinate formal communication with Service Recipients in line with contractual agreements.

Requirements

• Expert knowledge of Service Management, Portfolio Management, and Customer Experience Management.
• Proven experience managing and improving Service Management processes, including performance, service catalogue design, reporting, and sourcing controls.
• Experience ensuring compliance with EBA, DORA, Schrems II, and related regulatory requirements, including data remediation.
• Strong communication skills for collaboration with cross-functional teams and management.
• CV must be submitted in English.

Nice to have

• Problem-solving skills focused on sustainable solutions and Design Thinking.
• Project management experience in continuous service improvement.
• Knowledge of European sourcing policy in the financial sector.
• Experience working for or with shared services hubs, Service Management tools, and service metrics.
• Stakeholder management experience in diverse environments.

Culture & Benefits

• Full-time employment.
• Collaborative work with Global Service Owners and key stakeholders.
• Focus on compliant, transparent, customer-centric service delivery.
• Work across the complete service lifecycle within a central Service Management team.