Field Service Engineer

Location: Remote option with a base location in Changzhou, China; on-site customer support and travel required 75% of the time

Company

hirify.global provides scientific and technical products, applications, and customer solutions.

What you will do

• Provide pre-sales technical and application support, including customer requirements analysis, sample analysis, demonstrations, benchmarks, and competitive positioning.
• Prepare and deliver technical presentations, seminars, and customer-facing application information.
• Provide wet-lab support and data analysis in clinical laboratory environments when required.
• Recommend solutions, integrate hirify.global products and applications into customer environments, and verify that they function according to specifications.
• Perform remote and on-site troubleshooting while ensuring customer satisfaction.
• Document post-sales support inquiries and complaints according to regulatory and quality policies, and communicate customer feedback to sales, management, R&D, and product marketing.

Requirements

• Bachelor's or Master's degree or equivalent.
• Typically at least 3 years of relevant experience.
• Post-graduate qualifications, certifications, and/or licenses may be required.
• Consent to and completion of hirify.global-approved customer and vendor credentialing requirements is required for access to customer sites.
• Credentialing may require identification, proof of relevant certification, and compliance with customer health and safety requirements.
• Willingness to travel 75% of the time and provide on-site customer support.

Culture & Benefits

• Full-time weekly schedule with an option to work remotely.
• Day shift.
• Compensation is determined by role, level, work location, skills, experience, and education or training.
• Not incentive-eligible.