Business Analyst (Sales Operations)

Location: Montreal, Quebec, Canada; hybrid workplace with remote flexibility

Company

hirify.global is a Canadian fintech company providing modular payment processing, payouts, card issuing, banking, risk, and fraud management technology across more than 200 markets.

What you will do

• Map current-state sales processes and design future-state workflows by identifying inefficiencies, bottlenecks, and gaps.
• Analyse sales pipeline and client data to identify process and data issues.
• Translate business requirements into clear functional specifications for delivery teams.
• Define and maintain sales data governance standards covering ownership, data quality, and deduplication.
• Manage the process improvement backlog, facilitate discovery sessions, and prioritize initiatives with stakeholders.
• Create user guides, train sales teams on process changes, and resolve process-related queries.

Requirements

• 2–4 years of experience as a Business Analyst, Sales Operations, or Process Improvement specialist.
• Proficiency in BPMN and visual process-mapping tools.
• Strong understanding of CRM structural concepts; Salesforce experience is a strong plus.
• Working knowledge of data ownership, data quality, and deduplication principles.
• Experience analysing sales data with advanced Excel or SQL.
• Fluent English required, with strong communication and stakeholder-management skills.

Culture & Benefits

• Flexible working model.
• Group insurance benefits.
• Employee Assistance Program.
• Collaborative, inclusive, and innovation-focused workplace.
• English is the primary working language for geographically distributed colleagues, clients, and suppliers.

Hiring process

• Recruitment may use automated tools, including AI, for application management and candidate shortlisting.