Lead Oracle EBS Application Support Consultant

Company

hirify.global is a global IT services company with over 28 years of experience serving financial, healthcare, insurance, mortgage, and technology sectors.

What you will do

• Lead and mentor L1/L2 Support Analysts, set priorities, review work quality, and provide coaching.
• Analyze incoming Oracle EBS support tickets, assess priority and complexity, assign work, and monitor SLA compliance.
• Handle L2 incidents and service requests across Oracle EBS applications, including complex functional and cross-module issues.
• Manage escalations to L3, collaborate with engineers, and ensure complete handoff documentation.
• Communicate with end users, clarify business requirements, manage expectations, and provide resolution updates.
• Own ticket-volume, resolution-time, and aging-item reports while driving root-cause analysis and knowledge-base improvements.

Requirements

• 7+ years of experience supporting Oracle EBS R12, including at least 2 years in a lead or senior support role.
• Deep functional knowledge of Oracle EBS Finance modules, including AP, AR, GL, CM, FA, iExpenses, and iSupplier Portal, as well as Oracle Projects and AME.
• Understanding of Oracle ERP architecture, application structure, and core business processes.
• Experience managing a support team and delivering service outcomes.
• Strong written and verbal communication skills for explaining technical issues to business audiences.
• Hands-on SQL experience, Oracle BI Publisher reporting experience, and functional familiarity with Oracle APEX applications.

Culture & Benefits

• Opportunity to work with experienced technology professionals.
• Competitive remuneration package and referral bonus.
• Career growth, collaborative learning, mentorship, and professional training.
• Collaborative work environment.