IT Support Specialist II (macOS)

Location: Austin, Texas, United States; onsite in the Austin office 5 days per week

Base salary: $64,000–$88,000 per year

Company

hirify.global provides enterprise-grade WordPress platforms, developer tools, eCommerce solutions, and agency services for customers worldwide.

What you will do

• Provide high-touch, tier-2 in-office IT support for Austin employees across hardware, operating systems, and core applications.
• Deliver global first-line support for core infrastructure systems.
• Manage, configure, and troubleshoot MacBooks and macOS devices using Jamf for device management and endpoint security.
• Administer onboarding, offboarding, user access, and identity lifecycles in Google Workspace and Okta.
• Support Slack, Zoom, Jira, Confluence, and other productivity and collaboration platforms.
• Maintain hardware, peripheral, and software-license inventories while resolving tickets within internal SLAs.

Requirements

• Ability and willingness to work onsite in the Austin, TX office 5 days per week.
• Proven experience delivering customer-focused technical support with an empathetic approach.
• Deep hands-on experience troubleshooting MacBook hardware and macOS environments.
• Practical experience enrolling, deploying, and managing devices with Jamf.
• Experience administering Google Workspace, Okta, Atlassian Jira and Confluence, Slack, and Zoom.
• Strong analytical and troubleshooting skills for complex hardware, software, and network issues.

Culture & Benefits

• Stock options and health, dental, vision, and life insurance.
• HSA contribution, 401(k) with a 4% match, disability insurance, and paid family and caregiver leave.
• Generous vacation time, wellness days, and a floating holiday.
• $500 one-time home-office setup payment and pet insurance.
• Ongoing education through LinkedIn Learning, Workday Learning, and the Career Growth Portal.
• Inclusive equal-opportunity workplace with employee assistance and fertility benefits.