Lead App/Prod Support

Location: Atlanta, Georgia, United States; onsite office role.

Salary: $116,700–$175,100 USD annual.

Company

AT&T is a telecommunications company providing connectivity and technology services.

What you will do

• Monitor applications, respond to outages and alerts, and create outage-management tools and automation.
• Diagnose and resolve application problems, manage issue lifecycles, perform root-cause analysis, and maintain business-flow continuity.
• Maintain service levels, oversee SLAs, monitor application performance, and contribute to long-range planning and performance metrics.
• Manage and implement application changes, updates, and patches across pre-production, test, and production environments.
• Optimize application and infrastructure settings, configure performance tools, and analyze transaction flows for performance improvements.
• Work with end-user clients, application delivery teams, third-party vendors, development teams, and senior leadership; mentor less experienced staff.

Requirements

• 5+ years of related experience.
• Experience resolving complex Tier 2 issues across multiple applications and business processes.
• Ability to analyze root causes and support future application improvements.
• Ability to create automation requirements covering the production-support process.
• Bachelor’s degree in Computer Science is desired.
• Certification is required in some areas.

Culture & Benefits

• Regular full-time schedule of 40 hours per week.
• Medical, dental, and vision coverage; 401(k); disability and life insurance.
• At least 23 vacation days annually, nine company-designated holidays, paid parental and caregiver leave, and additional sick leave may be available.
• Tuition reimbursement, adoption reimbursement, employee assistance, wellness programs, and supplemental benefit programs.
• Employee discounts of up to 50% on eligible AT&T mobility, internet, fiber, phone, and accessory services.