AWS Application Production Support Engineer

Location: Hybrid in Birmingham, Alabama, United States

Company

hirify.global delivers outsourced services and workforce solutions across North America.

What you will do

• Monitor AWS-hosted applications and respond to production alerts and incidents.
• Perform incident triage, investigate application and processing failures, identify likely root causes, and restore services using approved procedures.
• Support Amazon RDS, Amazon Redshift, AWS services, databases, scheduled jobs, AutoSys processes, and existing CI/CD pipelines.
• Document and track incidents and service requests in ServiceNow, and maintain knowledge articles and support documentation.
• Research solutions when documentation is incomplete, identify automation opportunities, and escalate complex incidents with complete diagnostic findings.
• Coordinate with application development, infrastructure, AWS, database, and business support teams.

Requirements

• 5+ years of application or production support experience in an enterprise environment.
• Strong hands-on AWS production support experience, including AWS console navigation and cloud log analysis.
• Strong incident triage, troubleshooting, production support, analytical, communication, and cross-team coordination skills.
• Hands-on experience with Amazon RDS and Amazon Redshift.
• Experience with AutoSys or a comparable enterprise job scheduling platform.
• Understanding of DevOps and CI/CD processes, including experience running and troubleshooting existing pipelines.
• Strong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes.
• Experience with ServiceNow or a comparable incident and ticket management platform.
• Ability to independently investigate issues when documented procedures are incomplete, restore services using approved procedures, and escalate complex issues with clear diagnostic evidence.
• Ability to work effectively in a time-sensitive 24x7 production environment.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Nice to have

• Python scripting or automation experience.
• AWS Associate-level certification.
• Experience supporting enterprise HR, Finance, or other back-office applications.

Culture & Benefits

• Hybrid work model.
• Eligible employees may receive medical, dental, vision, spending account, life insurance, and voluntary plan coverage.
• Participation in a 401(k) plan is available to eligible employees.
• Work is performed in collaboration with application, infrastructure, database, AWS, and business support functions.