Lead, Technology Solutions (Executive IT Support)

Location: Arlington, VA (Rosslyn); must live within commuting distance and work onsite Monday–Friday. Requires at least 25% travel, sometimes on short notice.

Salary: $129,400–$177,900 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare and insurance company providing hirify.global insurance and CenterWell healthcare services.

What you will do

• Deliver white-glove technology support to senior executives and their staff, owning issues from initial report through resolution.
• Maintain, repair, troubleshoot, and optimize desktops, laptops, mobile devices, conferencing systems, conference rooms, network infrastructure, digital signage, and shared equipment.
• Plan, set up, and support critical executive meetings, strategy sessions, and events both onsite and offsite.
• Support executives’ home networks and personal technology setups, including secure and reliable remote or hybrid work environments.
• Proactively identify potential issues, document and track incidents in ITSM systems, and improve processes and the customer technology experience.
• Partner with senior leaders, stakeholders, product teams, and engineering teams to define technology standards and solutions.

Requirements

• Must live within commuting distance of the Arlington, VA (Rosslyn) office and work onsite Monday through Friday.
• Must be able to travel at least 25% of the time, sometimes on short notice.
• At least 8 years of technical support experience.
• At least 2 years of project leadership experience and at least 2 years in a lead or supervisory desktop or end-user support role.
• Experience providing customer-focused technology support to senior leaders and their teams, communicating effectively, and managing sensitive situations appropriately.
• Experience researching and resolving escalated moderate- to high-complexity issues across desktops, laptops, mobile devices, and conferencing systems.
• Experience planning, setting up, and supporting high-stakes meetings, strategy sessions, and events onsite and offsite.
• Experience troubleshooting home networks and personal technology setups for remote or hybrid users, and proactively resolving issues to minimize disruptions.
• Ability to explain technical topics in plain language, collaborate with stakeholders, document and monitor issues using ITSM systems, understand organizational strategy, and improve customer and associate experiences.
• Experience with audio-visual and conferencing technologies, such as Microsoft Teams Rooms.
• Experience working with product and engineering teams to define technology standards and solutions.

Nice to have

• Bachelor’s degree in a technical field.
• Desktop support or ITIL certification.

Culture & Benefits

• Full-time schedule of 40 hours per week with regular onsite work.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability insurance, life insurance, and additional well-being benefits.