Manager, Support Delivery (Network Security)

Location: Plano, Texas, United States, or Santa Clara, California, United States. Most teams work from the office full time.

Salary: $133,300–$215,600 annually, with possible restricted stock units and bonus.

Company

hirify.global operates in the cybersecurity industry and provides technology and technical support services for customers.

What you will do

• Lead the daily operations of a team of Technical Support Engineers in line with organizational goals.
• Drive productivity, backlog management, time-to-resolution goals, staffing, scheduling, and team adherence.
• Provide strategic customer support, manage escalations, prioritize issues, and negotiate customer priorities and expectations.
• Provide resources, guidance, training, mentoring, and onboarding programs to help engineers exceed performance targets.
• Lead weekly coordination meetings with product engineering teams and maintain relationships with Engineering, Sales, customers, and partners.
• Champion AI tool adoption for troubleshooting and root cause analysis; set team goals and conduct semi-annual reviews.

Requirements

• 10+ years of experience in enterprise support and service delivery.
• Prior people management experience leading technical teams.
• Technical experience in the network security industry.
• Experience as a network administrator or equivalent in an NT or Unix environment.
• Background in internetworking, LAN, and WAN technologies.
• Experience debugging broad, complex, and unique networks with mixed media and protocols.

Nice to have

• BA/BS in Computer Science or an equivalent field.
• MBA.
• Knowledge of network security, including routers, switches, firewalls, and VPN routers such as Check Point, Juniper, Fortinet, or Cisco.

Culture & Benefits

• Office-based work model with flexibility when needed.
• Employee benefits are available, along with potential restricted stock units and a bonus.
• Commitment to collaboration, inclusion, diversity, and reasonable accommodations.
• Visa sponsorship is not available for this position.