Spanish Bilingual: Content Processing Specialist (Customer Service/Content Moderation)

Location: Remote from Portugal; based in Porto, Portugal. Work an 8-hour rotating shift schedule.

Company

hirify.global provides multilingual brand protection, social media engagement, content moderation, and customer experience services for brands.

What you will do

• Monitor, review, classify, moderate, and respond to content across clients’ social media properties.
• Respond to public comments and manage direct messages and private customer support conversations.
• Use a CRM to review customer history, track cases, and document outcomes.
• Support billing, subscriptions, refunds, cancellations, account access, installation, and troubleshooting requests.
• Provide basic product guidance and technical triage, escalating issues when necessary.
• Use AI-assisted drafting tools while maintaining accuracy, empathy, safety, and consistent brand tone.

Requirements

• High School Diploma or equivalent.
• At least 2 years of experience in social care, community management, CX support, or digital customer service.
• Fluent written and spoken English.
• Near-native Portuguese and Spanish.
• Strong written and verbal communication, sound judgment, organization, and the ability to work independently under pressure.
• Stable internet connection, suitable home working environment, and availability for an 8-hour rotating shift schedule.

Nice to have

• Experience with creative or technical digital products, subscription-based or SaaS products.
• Experience using CRMs or social tools such as Sprout and Sprinklr.
• Experience in moderation and customer engagement within high-volume social environments.
• Familiarity with generative AI tools.

Culture & Benefits

• 100% remote position from Portugal.
• Continuous learning opportunities.
• Compensation based on local market rates.
• Work with international brands in a diverse, global team.
• Inclusive environment where employee feedback and suggestions are considered.