ServiceNow Business Analyst

Location: Hybrid at the Panorama Office in Centennial, Colorado; Tuesday, Wednesday, and Thursday onsite, Monday and Friday work from home.

Annual salary: $87,900–$132,000.

Company

hirify.global provides technology products, services, and solutions.

What you will do

• Define, analyze, and document requirements for new ServiceNow processes and improvements.
• Partner with ServiceNow developers, technology stakeholders, business partners, and subject matter experts to select effective solutions.
• Translate business requirements into user stories and support Scrum Master activities, including sprint planning.
• Create test scripts and plans, coordinate UAT, and validate completed development work.
• Develop procedures, manuals, and other system documentation.
• Support colleagues with less experience as a subject-matter resource.

Requirements

• 5+ years of experience eliciting requirements and designing business processes.
• Typically 5–7 years of related experience with a four-year degree, or equivalent education and experience.
• Experience designing and supporting ServiceNow ITSM capabilities, including Incident, Change, Service Catalog, Knowledge, Problem, and Service Portal.
• Experience with ServiceNow ITOM capabilities, including Discovery, Event, and Service Mapping.
• Experience building workflows with Visio and incorporating automation.
• Agile and ITIL experience, strong communication and presentation skills, and ITIL v3 or another ServiceNow certification.

Nice to have

• Experience with Blueworks Live.
• Experience with ServiceNow Now Intelligence and related platform capabilities.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with matching contributions.
• Short- and long-term disability insurance, HSA/HRA options, and paid time off.
• Tuition reimbursement and growth opportunities.
• Discounted RTD passes, onsite café, gym, lockers, and bike racks.