Manager, Payments and Fraud Analytics

Location: Los Angeles, CA; onsite

Salary: $95,000–$109,000 per year, plus eligibility for a bonus under the current bonus plan.

Company

hirify.global sells tickets to concerts, festivals, sports, theater, and other live events through products and services used across North America, Europe, Asia, Australia, and New Zealand.

What you will do

• Analyze payment authorization, declines, conversion, routing, settlement, processing costs, fraud, chargebacks, disputes, and losses across markets, providers, payment methods, and customer segments.
• Build and maintain KPI definitions, advanced SQL analyses, dashboards, data-quality controls, and executive reporting.
• Develop business cases and lead optimization initiatives involving payment routing, authorization uplift, fraud controls, tokenization, 3DS, alternative payment methods, and cross-border payments.
• Monitor high-volume sales and material payment or fraud events, perform root-cause analysis, and coordinate corrective actions.
• Partner with Visa, Mastercard, American Express, ACI, Braintree, Stripe, and other providers to investigate issues and improve performance.
• Advise Product, Engineering, Finance, Operations, Fraud Prevention, and senior leaders while establishing the analytics function and developing analysts as the team grows.

Requirements

• Bachelor’s degree in analytics, data science, statistics, computer science, economics, finance, business, or a related field; equivalent experience may be considered.
• 4–6 years of advanced SQL analysis using large transaction-level datasets and developing dashboards or data visualizations.
• 4–6 years of experience in payments analytics, fraud analytics, payment operations, risk, or a related field.
• 4–6 years of experience leading cross-functional initiatives, coordinating analysts, or managing and developing team members.
• Advanced SQL, data visualization, and dashboard development skills using Tableau, Looker, or comparable tools, plus experience with Snowflake or a similar cloud data platform.
• Strong knowledge of card payments, authorization, routing, processing economics, interchange and network fees, settlement, chargebacks, disputes, fraud controls, tokenization, 3DS, and cross-border payments.

Culture & Benefits

• Full-time benefits include medical, dental, and vision insurance, paid holidays, vacation and sick time, life insurance, parental leave, a 401(k) plan with a current 3% employer match, flexible spending and health savings accounts, and wellness offerings.
• Benefits are available from the first day of full-time employment.
• Training and education reimbursement support professional development.
• Employee Resource Groups and volunteer opportunities support community engagement and inclusion.
• Work visa sponsorship is not offered for this position.