Sr. Manager of Customer Success (Public Sector)

Location: Remote from the United States; Washington, D.C. listed

Base salary: $144,000–$200,000 annually, plus potential equity and bonus.

Company

hirify.global develops enterprise automation software designed to transform how organizations work.

What you will do

• Lead and scale Customer Success Manager and Technical Account Manager operations across Federal Civilian accounts.
• Own portfolio performance across renewals, expansion, adoption, customer health, and revenue outcomes.
• Identify and reduce systematic risks throughout the customer lifecycle using forecasting and path-to-plan analysis.
• Partner with Sales, Product, and Go-To-Market organizations on customer strategy, deal construction, and commercial activity.
• Coach and mentor high-performing teams while modeling accountability, ownership, and customer focus.
• Establish operational standards, packaged plays, and consistent stakeholder communication.

Requirements

• US citizenship is required.
• Experience with formal people management and team leadership.
• Proven portfolio impact across renewals, saves, adoption, and customer outcomes.
• Experience with deal construction and commercial activity.
• Cross-functional influence across Sales, Product, and Go-To-Market organizations.
• Strong coaching, mentorship, communication, and execution skills.

Nice to have

• Deep experience in public-sector business environments.
• Relationships with marquee accounts and knowledge of industry solutions used in Go-To-Market strategies.
• Experience creating packaged plays, organizational standards, and operational excellence benchmarks.
• Experience with complex, highly technical renewal deal cycles.

Culture & Benefits

• Remote work flexibility varies according to business and role needs.
• Compensation may include equity and bonus in addition to base salary.
• Inclusive workplace with equal opportunity and reasonable accommodations.