Senior Onboarding Specialist (Hospitality Tech)

Location: Remote in Finland, with optional access to the Pasila office

Salary: €2,800–€3,800 per month plus benefits

Company

hirify.global develops a user-friendly hospitality technology platform for resort and hotel operations.

What you will do

• Lead customer onboarding projects from the initial call through go-live.
• Coordinate complex, multi-service implementations for larger resorts and hotels.
• Train customers to use hirify.global confidently in their daily work.
• Serve as the primary customer contact throughout onboarding and provide customer support when needed.
• Identify implementation challenges early and resolve them proactively.
• Share customer insights with Customer Success and Product, and improve onboarding processes, documentation, and training materials.

Requirements

• Strong experience in resort or multi-service hospitality environments.
• Project-oriented, organized, calm, adaptable, and attentive to detail.
• Clear and empathetic communication skills with a strong customer focus.
• Ability to learn and explain digital tools and workflows quickly.
• Fluent Finnish, Swedish, and English required.
• Ability to work remotely from Finland.

Nice to have

• Experience implementing PMS or other hospitality systems.
• SaaS or B2B onboarding experience.
• Startup or scale-up experience.

Culture & Benefits

• Occupational healthcare.
• Six weeks of paid annual leave from the first day.
• Remote-first work in Finland with an optional Pasila office.
• High-quality mobile, laptop, and accessories.
• Supportive team environment and company retreats.
• Opportunity to contribute to a fast-growing hospitality technology scale-up.

Hiring process

• Application review and screening.
• One or two interviews with the Customer Success Team Lead and founders, followed by a short practical assignment.
• Final conversation and written offer for the selected candidate.