Application Support Analyst (AOS Application Services)

Location: Hybrid role in Reston, Virginia, United States of America

Salary: $73,770–$125,408 per year for full-time employment

Company

hirify.global is a global consulting and technology services provider delivering analytics, digital modernization, and mission-driven technology solutions. The AOS Application Services function supports enterprise platforms used by internal teams, suppliers, and business partners.

What you will do

• Triage, resolve, document, and escalate incidents, service requests, and operational questions across AOS applications.
• Provision users, maintain approved roles and access, support access reviews, and preserve control evidence.
• Perform configuration updates, operational checks, data validations, and workflow troubleshooting.
• Support user acceptance testing, regression testing, production validation, and release verification.
• Create SOPs, job aids, FAQs, knowledge articles, release communications, and training materials.
• Collaborate with Product Management, Reporting & Analytics, business owners, IT, vendors, and end users to improve reliability, adoption, and user satisfaction.

Requirements

• Bachelor’s degree in information systems, business administration, operations, supply chain, finance, or a related field; equivalent relevant experience may substitute.
• At least 2 years of experience in application support, business systems administration, service desk operations, procurement operations, supplier enablement, workflow administration, or a related role.
• Experience with ticketing, service management, issue tracking, or workflow tools.
• Experience supporting end users, troubleshooting functional issues, documenting processes, and coordinating with technical teams, vendors, or business stakeholders.
• Strong analytical, troubleshooting, written communication, organizational, and prioritization skills.

Nice to have

• Experience with procurement, supplier, contract, travel, facilities, safety, risk, compliance, service management, or enterprise workflow platforms.
• Experience with role-based access, audit evidence, controls, operational compliance, UAT, release readiness, or vendor defect verification.
• Familiarity with Azure DevOps, Modern Requirements, Power BI, service catalogs, report catalogs, or ITIL-aligned practices.

Culture & Benefits

• Service-oriented environment focused on reliable application operations and continuous improvement.
• Collaboration across product management, application operations, reporting and analytics, IT, vendors, and business stakeholders.
• Full-time employment with pay determined by experience, skills, certifications, education, geographic location, and contract provisions.
• Reasonable accommodations are available throughout the application and employment process.