RESEA Lead

Location: Longview, Texas, United States; office location in Tyler, Texas. Primarily office-based with occasional travel to other locations.

Salary: USD 53,000–53,300 per year

Company

hirify.global provides workforce training, consulting, management, and administrative services, including technology-enabled workforce programs.

What you will do

• Lead, coach, and provide technical support to RESEA staff and Business Services Liaisons.
• Oversee outreach, staff coverage, show rates, performance, quality, and program compliance.
• Support RESEA frontline functions during staffing gaps or outreach spikes.
• Resolve complex customer and staff issues and coordinate service delivery improvements.
• Conduct internal audits and maintain procedures supporting RESEA compliance.
• Coordinate with managers, quality teams, boards, and work groups on training and program changes.

Requirements

• Bachelor's degree from an accredited college or university, or equivalent experience.
• At least two years of progressive Workforce Service experience.
• Working knowledge of applicable Workforce Service programs and the Work in Texas system.
• Knowledge of applicable federal, state, and local laws and regulations.
• Strong communication, listening, problem-solving, teamwork, and customer service skills.
• Basic computer literacy, including internet and Microsoft Office skills, with the ability to work independently and multitask.

Nice to have

• At least one year of RESEA service delivery experience.
• Experience training, coaching, or mentoring staff.

Culture & Benefits

• Human-centered workforce services focused on customer outcomes.
• Office-based work environment with occasional travel to other locations.
• Opportunity to participate in training sessions, committees, and continuous improvement initiatives.
• Equal employment opportunity and reasonable accommodation support.