Patient Advocate - Claims (Insurance)

Location: On-site in Cadillac, Michigan, United States

Company

hirify.global is a global fintech company providing insurance, reinsurance, payroll, benefits, cybersecurity, mortgage, and related services.

What you will do

• File agency claims with insurance carriers, confirm claim setup, document claim information, and provide initial client updates.
• Respond to client and team calls, emails, inquiries, and requests while maintaining professional communication.
• Coordinate communication between clients and carriers and support claim updates, reviews, and resolution planning.
• Generate claim status reports, claim data, open-claim summaries, and other client deliverables.
• Complete claim and reserve reviews, analyze claims before unit statistical filing, and facilitate claim resolution.
• Support continuous process improvement and create or update client resource tools.

Requirements

• Comfort with an on-site presence is required to support collaboration, team leadership, and cross-functional partnership.
• Strong computer skills and working knowledge of Microsoft Office products.
• Excellent verbal and written communication skills, professionalism, and people skills.
• Strong organizational skills.
• High school diploma required; a college degree is a plus.
• Three years of customer service experience preferred; a Life, Accident & Health license is preferred or must be obtained within the specified timeframe.

Culture & Benefits

• Collaborative environment focused on leadership, accountability, continuous improvement, and community impact.
• Medical, dental, vision, life, and disability insurance, plus fertility and wellness resources.
• Paid time off, holidays, paid sick time, an Employee Assistance Program, and a Calm app subscription.
• Immediate 401(k) vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Paid maternity and paternity leave, including for adoptive parents, legal plan options, and pet insurance.