Account Specialist (Insurance)

Location: St. Albans, West Virginia, United States; limited day travel and occasional overnight travel required.

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with an insurtech focus, serving independent agents and clients across the United States.

What you will do

• Serve as the main point of contact between agents and insurance carriers.
• Provide proactive customer support, troubleshoot concerns, and pursue first-call resolution.
• Guide agents through contracting, certification, and carrier portals.
• Build and maintain agent relationships to support satisfaction and loyalty.
• Handle escalations and conflicts with empathy and professionalism.
• Document interactions, complete scheduled outreach calls, and coordinate follow-ups with the team.

Requirements

• Strong verbal and written communication skills.
• Customer service, active listening, conflict resolution, and problem-solving abilities.
• Exceptional attention to detail and accurate documentation skills.
• Ability to organize, prioritize, and manage multiple tasks in a dynamic environment.
• Reliable, professional, self-motivated, and able to work collaboratively.
• Ability to work in St. Albans, West Virginia, with limited day travel and occasional overnight travel.

Culture & Benefits

• Family-like work environment focused on employee support and career development.
• Professional growth opportunities within a hyper-growth company.
• Competitive compensation package with benefits for employees and their families.
• Supportive and collaborative workplace culture.